Business Challenge
Sigma’s client had over 15,000 CDL drivers for which it had to track
large amounts of sensitive and confidential data and schedule testing and other
activities in order to obtain and maintain those licenses. The client’s system relied on different
groups to manually track the myriad of testing and certification steps required for
new drivers and still more groups to track the similar steps for existing
drivers. In addition, the client was highly
dependent on field managers to provide accurate and timely information about the
drivers under their supervision. As
initial driver qualification involves many internal and external factors, any
breakdown in the process could expose the client to significant safety as well as financial risks if
unqualified drivers operate company vehicles.
Regulatory Citations:
49 CFR Chapter III
Solution
Sigma developed a web-based DOT Driver Management Module that is
accessible only to certain users of the client’s corporate intranet. The module automates all of the workflow
processes related to both initial driver qualification and to maintaining that
qualification in a single integrated program. It includes automated email
notifications to ensure that pre-defined timeframes are maintained for all
activities and that all necessary activities are completed to maintain drivers’
qualifications.
With a few mouse clicks, the client can now track the process from initial request
for a new-hire certification by a field manager through the outside-vendor
medical, drug and alcohol, and violation review processes. The module also automatically queries
outside vendors when a delay occurs and notifies both field and process managers
of the status as the process proceeds. Maintenance of driver qualification includes random drug and alcohol
testing as well as job-specific safety training. Sigma’s module tracks all of this
information and automatically emails field managers as needs arise for specific
drivers. The module maintains strict security of
all sensitive information, especially results of drug and alcohol
testing.