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Case Study - Occupational Injury/Illness Reporting
Business Challenge
Sigma’s client needed to develop a system to track occupational
injury and illness incidents for OSHA reporting purposes. The client was also collecting similar
information to perform initial screens for workers compensation cases and to
prepare for potential claims associated with motor vehicle incidents. As it grew in size from about 40,000
employees to over 200,000 employees, the company needed to streamline its
operations and consolidate these functions. Because of legacy systems and the
confidential nature of the information, the client was relying on a dedicated
call center to take information from supervisors then enter that information
into computers for processing and action.
Regulatory Citations:
29
CFR Chapter 17
Solution
Sigma defined and managed the development of a web-based Incident Reporting Module
that resides within the Environment, Health, and Safety section of the corporate intranet
and takes into account existing workflow constraints, hardware and software
compatibility issues, and other client-specific needs. The module permits supervisors to enter
cases into the system over the web, minimizing the need to process faxed forms
and phone calls. Productivity
improvements translated into significant cost savings, as the size of the call
center remained almost unchanged as the number of employees increased by a
factor of five.
Facility supervisors across the country generate OSHA 200 and 300 Logs dynamically for
posting in facilities, thus eliminating the printing and mailing cost as well as
the labor-intensive steps associated with preparing the forms centrally and
mailing them to thousands of locations annually. Incident cases are electronically
transferred to the client’s workers compensation department or the legal
department based on the pre-defined criteria so that claims can be processed
efficiently. The module utilizes
the highest possible security measures to protect all confidential and sensitive
information. It provides periodic
reports that summarize safety performance statistics for a multitude of users,
and gathers the information necessary to perform a basic root-cause
analysis. The client then uses this analysis to
supplement its incident prevention activities and to adjust its safety
training courses.
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